Problem solving
Technical support for your website: we step in immediately to fix bugs and restore and protect your online presence.
The problem
A stalled website, a virus, a failed update or a lost backup can put months of work at risk and, very often, also the sales or the leads that your site generates every day. When it happens, time is of the essence: every hour offline means customers who cannot find your business, contact forms that do not work and orders lost on an ecommerce. Many companies have no technical point of reference they can turn to in such moments, or they rely on generic developers who know nothing about the site's structure and waste hours just to get their bearings on the issue. On top of this there is the risk of hasty, do-it-yourself interventions that sometimes make things worse instead of better. What we offer is competent technical assistance, capable of quickly diagnosing the root cause and intervening without improvisation.
How we work
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Book a call
We analyse competitors
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We talk to your customers
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01
Immediate diagnosis
We analyse the website to identify the real cause of the problem, whether it is a coding error, an incompatible plugin, a hacker attack or a server-side failure, and we assess its actual impact on your business before intervening.
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02
Targeted intervention
We restore backups, clean the site from viruses and malware, recover data and fix coding errors, prioritising the shortest possible time to FAQ get the critical functionality back online for your business.
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03
Prevention
We identify the root cause of the problem and propose concrete measures so that it does not happen again, such as automatic backups, regular updates or system security monitoring, so you can work with peace of mind in the future.
What's included
- Rapid technical diagnosis of the reported problem
- Backup restoration and data recovery
- Complete clean-up from viruses and malware
- Fix of bugs and malfunctioning on the website
- Report with the causes identified and the actions carried out
- Concrete advice for future prevention
Some projects we've built
We entrust Studio Mate with the management and ongoing support of our portal, end to end. Their ability to solve problems quickly is their real strength: they fix any anomaly or bug in record time, making sure the platform always runs smoothly and without interruption.
Rating: ⭐⭐⭐⭐⭐ 5.0/5.0 (Verified Clutch Review)
Frequently asked questions
How fast is your technical support response? +
We treat every report with urgency and, in most cases, we intervene within a few hours of the first contact, especially when the site is offline or compromised.
My site is compromised or has a virus, what should I do? +
Contact us immediately, without trying to intervene on the site by yourself: hasty changes can make the damage worse. We will guide you through the first steps to take while we plan the clean-up and restore intervention.
Do you do preventive website maintenance? +
Yes, we offer preventive maintenance packages designed to reduce the chance of problems happening: regular updates of plugins and core for WordPress sites, security and performance monitoring for Laravel-based applications, plus scheduled automatic backups and periodic checks on hosting and ecommerce extensions (including WooCommerce). Our goal is to act before a missing update or a known vulnerability becomes a real problem for your business.
Do you also fix websites you did not develop yourselves? +
Yes, we also provide technical assistance on sites built by other developers or agencies: the initial diagnosis phase allows us to get up to speed quickly even on code we are not familiar with.
How do I know if I need urgent assistance? +
If the site is offline, shows obvious errors, sends suspicious notifications from your host, or behaves strangely (odd redirects, modified content), it is time to request immediate intervention.
Let's talk about your project
The first call is always free.